Terms and Conditions

Last updated: 1 January 2026
Business Name: Gundog Leads
Website: www.gundogleads.com
Email: info@gundogleads.com

1. Introduction

These Terms and Conditions govern your use of this website and the purchase of products from Gundog Leads.

By using this website and/or placing an order, you agree to be legally bound by these Terms and Conditions.

If you do not agree, please do not use this website.

2. About Us

We are a UK-based business selling handmade dog leads and collars.

3. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years old.
  • You are legally capable of entering into binding contracts.
  • The information you provide is accurate and complete.

4. Products

We make every effort to display product descriptions, colours, and images accurately. However:

  • Colours may vary depending on your device screen.
  • Measurements are approximate.

All products are subject to availability.

We reserve the right to discontinue products at any time without notice.

5. Pricing

All prices are listed in GBP (£) and include VAT (where applicable).

Delivery costs are calculated at checkout and displayed before payment.

We reserve the right to change prices at any time. However, price changes will not affect orders already confirmed.

If a pricing error occurs, we reserve the right to cancel the order and refund any payment made.

6. Orders

When you place an order:

  • You will receive an order confirmation email.
  • This email does not constitute acceptance of your order.
  • A contract is formed only when we dispatch your goods.

We reserve the right to refuse or cancel any order for any reason.

7. Payment

Payment must be received in full before goods are dispatched.

8. Delivery

We deliver within the United Kingdom and Worldwide.

Estimated delivery times are provided as guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services
  • Customs (if applicable)
  • Incorrect address details provided by the customer

Risk in the goods passes to you upon delivery.

9. Returns and Refunds

This policy complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

9.1 Your Right to Cancel (Online Orders)

You have the right to cancel your order within 14 days of receiving your goods.

To cancel, you must notify us in writing by email.

You then have 14 days to return the goods to us.

Goods must be:

  • Unused
  • In original packaging
  • In resalable condition

You are responsible for return postage unless the item is faulty.

Refunds will be processed within 5 working days of receiving returned goods.

9.2 Faulty or Incorrect Items

If an item is faulty, damaged, or incorrect:

  • Please contact us within 14 days of receipt.
  • We may request photographic evidence.
  • We will offer a replacement, repair, or refund in accordance with UK consumer law.
  • You can request your refund by login into your account and clicking on the relevant order , or by sending us an email to info@gundogleads.com

9.3 Non-Returnable Items

We cannot accept returns on:

  • Custom-made items

Unless they are faulty.

10. Product Safety & Use

All products are intended for supervised use.

You are responsible for ensuring products are suitable for your dog’s size, breed, and behaviour.

We are not liable for injury, damage, or loss resulting from misuse of our products.

11. Intellectual Property

All content on this website including:

  • Images
  • Product descriptions
  • Logos
  • Branding
  • Graphics

is the property of Gundog Leads and may not be copied, reproduced, or used without permission.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud
  • Any matter which cannot be excluded under UK law

Subject to this, our liability is limited to the purchase price of the product.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

We process personal data in accordance with the UK GDPR and Data Protection Act 2018.

14. Website Use

You agree not to:

  • Use this website for unlawful purposes
  • Attempt to hack or interfere with website security
  • Upload malicious software
  • Copy website content without permission

15. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control including:

  • Natural disasters
  • Industrial action
  • Pandemic
  • Courier disruption

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We reserve the right to update these Terms at any time.

The latest version will always be published on our website.